Why can't customers pay by card in my store?
1 min read · Updated 30 Aug 2026
Card payments require an active settlement account.
Card payments are only offered on your products once your settlement account is active, because the provider needs somewhere to send your share of each payment.
Until then, customers can still buy from you using manual bank transfer — the order is placed as unpaid and confirmed by the marketplace team when the transfer arrives.
To enable card payments: Vendor → Settlement Accounts → Set up settlement. If your account was rejected, the reason is shown there and you can resubmit corrected details.