How to reset a forgotten password

For: Customer & VendorDifficulty: Easy⏱ 2 min

Step by step

1. On the login page, click Forgot password?.
2. Enter your account email and submit.
3. Open the reset email and click the link (check spam if needed).
4. Choose a new password and sign in with it.

Frequently asked questions

I never received the email.
Confirm you used your registered address and check spam. Links expire, so always use the most recent one.

I lost my 2FA device too.
Use a saved backup code, or contact support from your registered email to verify your identity.