Handling disputes
1 min read · Updated 18 Oct 2026
What happens when a case is escalated.
For: VendorDifficulty: Medium⏱ 2 min
Step by step
- Open Vendor → Disputes to see escalated cases.
- Add your side with messages and evidence.
- Support reviews both sides and decides a fair outcome.
Tips
- Respond quickly and keep records — tracking numbers and photos help your case.