Handling refund requests

For: VendorDifficulty: Medium⏱ 2 min

Step by step

1. Open Vendor → Refunds to see requests.
2. Review the reason, order, and any photos the buyer added.
3. Approve or decline. Approving returns the money to the buyer.
4. If you decline and the buyer disagrees, it can escalate to a dispute.

Frequently asked questions

Should I approve everything?
Judge each case, but fair, fast refunds protect your ratings and reduce disputes.